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Edson IT Frequently Asked Questions

Information Technology Team Contact

Steve Lawson
[email protected]
Director of Technology

Nathan Shelley
[email protected]
IT Systems Support Analyst

Edson IT Frequently Asked Questions

 

 

  • Where can I go to research issues on my own before submitting a ticket?
  • How to access SOFTWARE CENTER (windows) or SELF SERVICE (mac)
    • WINDOWS

      • Press windows key on keyboard and type “software center”

         

    • MacOS

      • Press command and space together to bring up spot light search and type “self service”

         

 

  • What IT form do I fill out when onboarding/offboarding an employee?
  • How do I create an ASU account for someone not associated with ASU (courtesy affiliate)?
  • How can newly hired student worker SELF SUBSCRIBE to ASURITE and EXCHANGE services?

 

  • How do I get the full version of Creative Cloud / Adobe Acrobat Pro?
  • How to connect to the VPN?

 

  • How do I connect my new cell phone to the Wireless network?
    • ANDRIOD
    • iOS
  • How do I enroll my new phone with DUO Mobile for Two factor authentication?
  • ASU DUO MOBILE device management

 

  • How do I access ASU email when I am on a non ASU computer (OWA)?
  • Outlook Public Folders Guide
  • Manage ASU email address settings
  • Report phishing / suspicious emails

 

  • How do I map EDSON printers?

 

  • How do I submit an EDSON IT ticket?
  • How do I submit a ticket for EDSON Facilities?

 

  • How do I add a phone number to ZOOM?

  • How do I add texting capabilities to ZOOM?

     

 

  • How to request temporary laptop loaners for events/etc?

 

  • How do I change my password?
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